✿ Shipping Policy ✿
📦 When will my order ship?
All items will be shipped from Malaysia.
・For ready stocks: We ship within 3 business days after your order is placed unless otherwise mentioned.
・For pre-orders or custom pieces: Please allow up to 30 business days for your piece to be completed before shipping. Handmade magic takes time 🪡💘
🌏 Do you ship internationally?
Yes! We ship worldwide. Shipping fees and delivery time will vary based on your location and the courier. Estimated shipping time starts from the day the parcel is dispatched.
・Domestic (Malaysia): Estimated 3–5 business days from the date your order ships.
・DHL EXPRESS (International): Estimated 3-7 business days, depending on destination.
・Other Courier (International): Estimated 7–20 business days, depending on destination and courier.
🚚 Shipping Rates
Shipping rates may vary depending on the item(s) purchased and destination during checkout.
・Domestic (Malaysia): Local orders above MYR 500 will enjoy FREE local shipping (PosLaju).
・International (Singapore): Singapore orders above SGD 250 will enjoy FREE international shipping (Aramex).
・International (Rest of World): Orders above USD 350 will enjoy FREE international shipping.
✉️ How will I get my tracking number?
We’ll send your tracking number to the email address you used at checkout once your order ships. 👉 Please check your inbox, spam, or junk folder — just in case it lands somewhere unexpected!
⏳ Shipping delays
Please note that we’re not responsible for delays caused by the courier or customs, especially during holiday seasons. We’ll always provide a tracking number once your order ships 💌
📍Address issues
Make sure your address is correct before placing an order. We’re not responsible for packages lost due to incorrect or incomplete addresses. Failed or refused deliveries returned to sender may incur additional charges payable by the recipient.
💰 Taxes & Duties
Any customs duties, VAT, taxes are determined by your destination country and are the responsibility of the buyer. We’re unable to provide estimates, so we kindly ask that you check your local import regulations before placing an order. Kindly note that countries such as China, Japan, Taiwan, Indonesia and Canada may have stricter customs regulations, and additional charges are more likely to apply.
