✿ Shipping Policy ✿

📦 When will my order ship?

All items will be shipped from Malaysia.

・For ready stocks: We ship within 3 business days after your order is placed.

・For pre-orders or custom pieces: Please allow up to 30 business days for your piece to be completed before shipping. Handmade magic takes time 🪡💘

🌏 Do you ship internationally?

Yes! We ship worldwide. Shipping fees and delivery time will vary based on your location and the courier.

・Domestic (Malaysia): Estimated 3–5 business days from the date your order ships.
・International: Estimated 7–20 business days, depending on destination and courier.

✉️ How will I get my tracking number?

We’ll send your tracking number to the email address you used at checkout once your order ships. 👉 Please check your inbox, spam, or junk folder — just in case it lands somewhere unexpected!

⏳ Shipping delays

Please note that we’re not responsible for delays caused by the courier or customs, especially during holiday seasons. We’ll always provide a tracking number once your order ships 💌

📍Address issues

Make sure your address is correct before placing an order. We’re not responsible for packages lost due to incorrect or incomplete addresses.

💰 Taxes & Duties

Any customs duties, VAT, taxes are determined by your destination country and are the responsibility of the buyer. We’re unable to provide estimates, so we kindly ask that you check your local import regulations before placing an order.